Privacy policy

Who we are

8Count Backstage is a multi-tenant booking platform used by individual dance studios to manage classes, room availability, and the annual solo / duet / trio booking workflow. Each studio is a separate tenant on the platform.

What we collect

• Studio staff: name and email used for sign-in, color preference, role.
• Parents and dancers: primary parent name, email, optional phone, optional SMS opt-in flag, dancer names, optional dates of birth, optional level / category.
• Booking activity: contracts uploaded, routines requested, time slots picked, holds and confirmations.
• Audit log: a per-studio record of every change to bookings, contracts, and configuration, including who made the change and when.

How we use it

• To run the studio's scheduling for the studio.
• To send the studio's parents the transactional emails and SMS messages described in our SMS notification policy.
• To investigate and resolve incidents, abuse, or disputes (audit log).

Sharing

We share personal information only with the service providers we need to operate the platform:

• Supabase — managed Postgres database hosting.
• Vercel — application hosting.
• Resend — transactional email delivery.
• Twilio — transactional SMS delivery (opt-in only).

We do not sell personal information. We do not share studio data with other studios on the platform.

SMS

See our SMS notification policy for full details on opt-in, opt-out, and the kinds of messages we send.

Retention

Booking and contact data is retained for the duration of the studio's account plus a reasonable archival period to support audit and dispute resolution. Studios can request deletion of specific family records at any time.

Contact

Questions, deletion requests, or complaints: support@8countbackstage.com.